Keeping Your NHS Dental Registration Safe

It is important to look after your NHS dental registration. It may have been difficult for you to make an appointment during COVID 19. Even now with the vaccination program having a positive impact, we understand sometimes patients still might have to cancel because they feel unwell or need to self-isolate. Please be careful and follow the advice below to stay on our books.

Your enrolment on an NHS patient list with a practice you trust is a valuable thing. Please treasure it.

There are two very important points to remember if you wish to continue as an NHS patient with Trinity Dental Practice.
  • Don’t miss an appointment or be late for an appointment.
  • Don’t allow more than two years to lapse between appointments.
If you need to contact us to cancel or change an appointment, please ring the practice in advance. Patients arriving late, or not at all, prevent other patients from accessing care. Please take a few moments to read the information below.

Keep your appointment to keep your NHS dental registration

As the pandemic is still with us, dental practices are still working under strict regulations and face challenging time restrictions. Whether you are visiting a dentist, hygienist or therapist, their time is tightly scheduled. Please respect it.

Even performing a simple filling is not as straightforward as it used to be. It takes more staff, increased PPE and, most significantly, more empty surgery time after the appointment to prevent the possible spread of COVID-19.

If you have an appointment, please make sure you remember to attend it.

Please take every step necessary to make sure that you arrive in good time. we need to be really strict about both missed appointments and late arrivals. If you have to cancel, make sure you do so at least 24 hours in advance.


“We’re sorry, but…”

We value all of our patients, and we don’t want to have to tell anyone, “We’re sorry but we must ask you to find a different dental practice for your treatment.” It is, however, the procedure we must follow.

Please note:

  • After one missed appointment, your non-attendance or late attendance will be recorded. When you wish to make another appointment you will be given a slot at a time to suit the clinician, which may not suit your routine.
  • If you fail to attend the second appointment, Trinity Dental Practice will ask you to find a different dentist.
  • If you attend the second appointment, we will do our best to accommodate your preferred day or time for your next appointment.

Attend regularly to keep up your NHS dental registration

Many of our patients forget to make regular visits to see their dentist. And then, before they realise, it’s been over two years!

Be Aware!

Due to the high number of people wishing to receive NHS dental treatment and the very long waiting lists, we have no choice but to remove patients who have not attended for two years or more from the NHS list.

While we appreciate that the first coronavirus lockdown in 2020 meant that dentists were not able to see their patients for three months, practices opened again and have worked hard to catch up with patient needs. Please remember it’s important to follow up on regular attendance at the practice for you and your family.

Trinity Dental practice try to remind our patients when they are due for their dental examinations via text message, email or letters. However, we often find that many of our communications get returned as patients do not update their details with us.

What to do to keep your place on the NHS patient list:

  • Always attend any appointment booked, or cancel the appointment more than 24 hours in advance.
  • Make sure you book your next dental examination before you leave the practice. Whether it’s three, six, nine or even twelve months in advance, our reception teams will help you make your next appointment, and send you reminders nearer the time as well.
  • Check and update your contact details. Be sure they are correct, especially your email address and mobile phone. If we can keep in touch with you, then we can help you keep on track so you don’t miss your appointment.
  • If you are caring for an older person, then help them to keep up their registration too by tracking their appointments with them.

Use it! Don’t lose it!

If you are removed from the NHS patient list, you are no longer able to receive NHS treatment at the practice. If you want to receive NHS treatment again, you will need to contact the NHS and join the waiting list. As NHS waiting lists are long, it may be some time before you can join another practice. So our recommendation is that you protect your registered status.


Our recommendation is that you protect your registered status by attending your appointments, and booking your next appointment before you leave the practice.

Your check list for staying on your dentists NHS list:

  • Attend all your appointments or cancel well in advance.

  • Always book your next appointment before you leave the surgery.

  • Keep your contact details up to date.

  • Make sure you visit your dentist regularly (and don’t leave it for longer than two years).

Please let us know

If you move out of the area, or if you decide to change your dental service provider, please let us know so we can update your records. It frees up a space on our list so another person can register.

Remember to update your personal information if you phone number, email or address changes so we can remind you when you are overdue for an appointment.

For more information, or if you are concerned you may lose your NHS dental registration, please contact the practice on: 020 8767 0128